Privacy Policy

Introduction

Welcome to DietAI, your personalized nutrition and fitness companion. At DietAI, we prioritize your privacy and data protection. This Privacy Policy outlines how we collect, use, process, and share your information when you use our DietAI chatbot on WhatsApp and other platforms we operate.

Data Collection

To deliver personalized diet and fitness plans, DietAI collects specific personal information, including:

• Personal Identification Information: Name, contact details (such as email and phone number), age, and gender.

• Body Metrics and Nutrition Information: Current weight, height, target weight, dietary preferences, food allergies, sports activities, and specific nutrition goals.

• Usage Information: Interaction data within WhatsApp, including message exchanges, response times, engagement patterns, and ratings of AI-generated responses. Additionally, we collect information on your reported water intake and food logs. Technical data related to your mobile device, such as IP address, device make, and model, is also collected to ensure proper service functionality.

Data Usage

Your information is used for the following purposes:

• Customize Your Experience: We create personalized nutrition and fitness plans based on the information you provide, including your gender, weight, height, sports activities, food preferences, nutrition goals, current weight, target weight, ratings of AI-generated answers, amount of water you report drinking, and the food you log throughout the day via WhatsApp.

• Service Improvement: We analyze data, including your ratings of AI-generated answers, to refine and enhance our services.

• Communication: We send updates, respond to your inquiries, and provide customer support.

• Third-Party Processing: We engage third-party providers such as OpenAI, Picky Assist, WhatsApp API, Facebook API Developers, Facebook, and Google Analytics for advertising, service enhancements, and platform integration. Your data may be processed on servers owned by these third parties, and we share your data only in specific situations, such as complying with legal obligations or with your explicit consent 

Third-Party Policies and Compliance

As part of the DietAI service, we integrate with various third-party platforms, including WhatsApp API, Facebook API Developers, OpenAI, Picky Assist, and Google Analytics. Each of these platforms has its own privacy policies, GDPR compliance guidelines, and terms of service. We strongly encourage you to review these documents to understand how your data is handled and protected by these third parties.

For detailed information, please refer to the following:

• WhatsApp API: WhatsApp Privacy Policy

• Facebook API Developers: Facebook Privacy Policy

• OpenAI: OpenAI Privacy Policy

• Picky Assist: Picky Assist Privacy Policy

• Google Analytics: Google Privacy Policy

• Picky Assist: Picky Assist GDPR: 

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By using DietAI, you acknowledge that you have reviewed and accepted the privacy policies and terms of service of these third-party platforms.

This section provides users with clear direction on where to find relevant privacy and compliance information from the third-party systems integrated with your product.

 

User Consent

By using DietAI, you consent to the collection and use of your personal and usage information as described in this policy. You may opt-out of certain data collection practices and promotional communications at any time.

 

Data Protection

We implement strict security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. While we take extensive precautions, no internet-based service can guarantee absolute security. Picky Assist manages and processes communications via WhatsApp as part of our service, including reading and processing incoming messages.

 

Children's Privacy

DietAI is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 16. If we discover that we have inadvertently collected such information, we will promptly delete it.

 

Changes to This Policy

We may update our Privacy Policy to reflect changes in our practices. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Contact Us

If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us at support@dietai.com.

Acceptance and Age Requirement

By using DietAI, you confirm that (i) you have read, understood, and agree to this Privacy Policy, and (ii) you are at least 16 years old (or have had your parent or guardian read and agree to this Privacy Policy on your behalf). If you do not agree or cannot comply, you must not use the service.

 

Legal Frameworks

"GDPR" refers to the General Data Protection Regulation (EU) 2016/679, which governs data protection and privacy for individuals within the European Union and the European Economic Area.

 

Categories of Personal Data We Collect

DietAI collects various types of personal data to offer personalized and effective solutions:

• Data You Provide Voluntarily: This includes your name, contact details, health, and wellness data such as gender, current weight, height, target weight, sports activities, dietary preferences, and specific nutrition goals.

• Automatically Collected Data: This includes technical data such as IP address, device details, water intake reports, food logs, and ratings of AI-generated responses.

 

Purposes for Processing Your Personal Data

Your personal data is crucial for delivering a personalized and efficient service. We use your information to:

• Provide Our Service: Ensure smooth interaction with our chatbot and address any technical issues promptly.

• Customize Your Experience: Tailor content and recommendations to align with your wellness goals.

• Manage Your Account and Provide Support: Address support inquiries effectively.

• Improve Our Service: Use feedback and interaction data to enhance DietAI.

• Communicate With You: Keep you informed and motivated through WhatsApp messages.

 

Opting Out

You have control over the notifications you receive from us through WhatsApp. You can opt out at any time by adjusting your WhatsApp settings or communicating your preferences to us.

 

Data Protection and Privacy

We are committed to protecting your privacy and ensuring your data is handled securely. Data collected through interactions with our communications is used strictly to enhance your DietAI experience. Picky Assist, our service provider, implements industry-standard encryption

and security practices.

 

Leveraging OpenAI API for Enhanced Service Delivery

DietAI leverages the OpenAI API to enhance our service for:

• Advanced Data Analysis and Insights: Providing highly customized recommendations.

• Improved Interaction and Engagement: Enhancing our chatbot's ability to respond naturally to your queries.

Your Rights and Control

You have full control over your personal data. At any time, you can request an overview of how your data is used, challenge its accuracy, and request corrections. You can withdraw consent or delete your data at any time by contacting us at support@dietai.com.

Data Deletion Process

If you choose to delete your data, all personal information stored in our system will be permanently erased. Please note that once data is deleted, your account will be reset, and you will need to start the onboarding process if you continue using the service.

Exercising Your Rights

To exercise any of your rights regarding your personal data, please contact us directly at support@dietai.com.

Age Limitation

DietAI does not knowingly collect or process personal data from individuals under the age of 18.

International Data Transfers

DietAI may transfer personal data across international borders. We ensure that data transferred to other countries maintains a level of protection consistent with the laws of the country where you provided the information.

 

Changes to This Privacy Policy

We may modify this Privacy Policy over time. If there are any material changes, we will notify you through our service, providing you the opportunity to review the revised policy. By continuing to use our service after such notifications, you agree to the updated Privacy Policy.

California Privacy Rights

For California residents, additional rights are provided under the California Consumer Privacy Act (CCPA) and California's Shine the Light law. These rights include:

• Requesting detailed information about the personal data we collect, its use, and disclosure.

• Requesting the deletion of your personal data.

• Opting out of the sale of personal data.

• Non-discrimination for exercising these rights.

California residents can exercise these rights by reaching out to support@dietai.com.

Data Retention

DietAI retains your personal data only as long as necessary for the purposes outlined in this Privacy Policy. We also retain and use your data as required to fulfill our legal obligations, resolve disputes, and enforce our agreements.

Handling “Do Not Track” Requests

While our service may not specifically respond to "Do Not Track" (DNT) requests, we prioritize your privacy preferences across our operations.

 

Personal Data Controller

DietAI acts as the controller of your personal data, ensuring its protection and respectful handling in line with this Privacy Policy and applicable data protection laws. Picky Assist serves as a data processor.

 

Contact Us

For inquiries regarding this Privacy Policy or your personal data, please reach out to us at support@dietai.com. We are here to ensure your experience with DietAI is secure and compliant with data protection standards.

 

Effective as of: 1/7/2024